About HeaterTek
Heater Tek was founded by a team of engineers and heating industry experts with over 40 years of experience who witnessed the frustration industry friends and customers are facing due to delivery delays.
Focused exclusively on the electroplating and anodizing industries, Heater Tek products are form, fit, and function identical to products that have been used in the industry for many years. Heaters are available in PTFE fluoropolymer, stainless steel, and titanium. All products are equipped with thermal protection, and both over-the-side and bottom configurations are available.
Heater Tek also has a full range of temperature controls. We are leading the way with built in liquid level control STANDARD in our combo controls (conductivity probes purchased separately). An audible low level/high temperature alarm with latching circuit for all combo controls is also STANDARD.
Beyond managing the immediate needs of our customers, Heater Tek takes pride in creating long-term relationships built over years of delivering the best solution for your business.
HeaterTek Warranty
Heater Tek products are carefully inspected prior to shipping. Our products are warranted to be free for defects in material and workmanship for a period of one year from the date of purchase on a prorated basis. Heater Tek, at its sole option, will repair, replace, or credit any defects in our products which have been operated under proper and normal operating conditions.
Heater Tek explicitly denies any responsibility for improper installation, misapplication, negligence, or misuse of its products. Heater Tek does not warranty and makes no representation regarding the application of its products by the user. Heater Tek does not warranty or guarantee its products against premature failure by conditions over which we have no control. This includes, but is not limited to:
- Chemical corrosion
- Excessively high solution temperatures
- Concentration of the solution
- Stray electrical current
- Inhibitors or other chemicals causing secondary chemical reactions
- Flux or foam on the surface of the solution
- Chemical corrosion at the solution/air interface
- Oxygen deprivation corrosion
- Presence of dissolved gases
- Sludge or scale build up
- Solution stagnation
- Aeration or turbulent flow of solution
- Oxygen or oxidation agent present in the solution
- Erosion
Heater Tek is not responsible for costs incurred in the removal, reinstallation, or unauthorized repair and/or modification of our products. Heater Tek is not responsible for any incidental or consequential damage relayed to the use or application of our products of any type whatsoever.
HeaterTek Return/Repair Inquiries
1. Whenever possible, user should first take detailed photos of the product in question rather than return product. In most cases, warranty evaluation and failure analysis can be performed
through photos and a description of the installation and application.
2. All returns for any reason must by prepaid freight. Purchases is responsible for all return freight costs.
3. No returns are accepted without prior approval.
4. No returns are accepted without a Return Material Authorization (RMA).
5. RMA number must be clearly marked on the exterior of the package.
6. Package must include:
a. RMA form detailing the nature of the application and failure mode.
b. Material Safety Data Sheet (MSDS).
c. Returnee’s name and full contact information.
d. Product model number and serial number.
e. Repair instructions.
7. All product returns deemed unrepairable will be returned to the sender via freight collect (user assumes all freight costs).
8. All products used in solution/chemistry will be returned to the user for disposal. User assumes all costs associated with disposal.
