Learner Guide-RIIERR205D Apply initial response First Aid RTO Policies and Procedures Units of competency TAESUS501 Analyse

Units of competency TAESUS501 Analyse and apply sustainability skills to learning programs TAESUS502 Identify and apply current sustainability education principles and practice to learning programs * We can develop additional elective units that are not listed on request (Please contact us for further information)

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour * We can develop additional elective units that are not listed on request (Please contact us for further information)

present and debate ideas BSBMKG439 Develop and apply knowledge of communications industry BSBMKG433 Undertake marketing activities BSBCMM411 Make presentations If you require RPL Kits with comprehensive benchmarking

safety and wellbeing of students CHCEDS046 Support student literacy learning CHCEDS047 Assist in facilitation of student learning CHCEDS048 Work with students in need of additional learning support CHCEDS051 Facilitate learning for students with disabilities CHCEDS056 Provide support to students with autism spectrum disorder CHCEDS058 Support the implementation of behaviour plans CHCPRP003 Reflect on and improve own professional practice CHCPRT001 Identify and respond to children and young people at risk Elective Units CHCDIS004 Communicate using augmentative and alternative communication strategies CHCPRP001 Develop and maintain networks and collaborative partnerships HLTAID004 Provide an emergency first aid response in an education and care setting HLTWHS001 Participate in workplace health and safety If you require RPL Kits with comprehensive benchmarking

Core units BSBCUE203 Conduct customer engagement BSBCUE205 Prepare for work in a customer engagement environment BSBCMM201 Communicate in the workplace Elective units BSBCMM301 Process customer complaints BSBCUS201 Deliver a service to customers BSBITU111 Operate a personal digital device BSBWHS201 Contribute to health and safety of self and others BSBWOR203 Work effectively with others ICTICT103 Use

Learner Guide-RIIERR205D Apply initial response First Aid RTO Policies and Procedures Units of competency TAESUS501 AnalyseOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce