Learner Guide-CHCDEV005 Analyse impacts of sociological factors on people in community work and services Ready for Sale aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency RIICRC319D Saw and cut concrete pavements to initiate planned cracks RIICCM206D Support plant operations If you require RPL Kits with comprehensive benchmarking

Units of competency CHCCCS017 Provide loss and grief support CHCPAL001 Deliver care services using a palliative approach If you require RPL Kits with comprehensive benchmarking

ethics and privacy policies in ICT environments ICTPRG302 Apply introductory programming techniques ICTSAS432 Identify and resolve client ICT problems Elective units ICTWEB431 Create and style simple markup language documents ICTWEB432 Design website layouts ICTWEB433 Confirm accessibility of websites ICTWEB434 Transfer content to websites ICTWEB443 Implement search engine optimisations ICTWEB450 Evaluate and select a web hosting service ICTWEB452 Create a markup language document ICTNWK420 Install and configure virtual machines Group D ICTNWK421 Install

The kit is designed to cover all units requirements with a range of appropriate assessment methods

Learner Guide-CHCDEV005 Analyse impacts of sociological factors on people in community work and services Ready for Sale aggressive or abusive customers SIRXCEG009Our learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce