Learner Guide-SITXCCS016 Develop and manage quality customer service practices Certificate IV Units of competency SITXFSA001 Use

Units of competency SITXFSA001 Use hygienic practices for food safety SITXCCS006 Provide service to customers SITHFAB005 Prepare and serve espresso coffee SITXFIN001 Process financial transactions * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units CHCCCS015 Provide individualised support CHCDIS002 Follow established person-centred behaviour supports CHCDIS005 Develop and provide person-centred service responses CHCDIS007 Facilitate the empowerment of people with disability CHCDIS008 Facilitate community participation and social inclusion CHCDIS009 Facilitate ongoing skills development using a person-centred approach CHCDIS010 Provide person-centred services to people with disability with complex needs CHCDIV001 Work with diverse people CHCLEG003 Manage legal and ethical compliance HLTAAP001 Recognise healthy body systems HLTWHS002 Follow safe work practices for direct client care Elective units CHCADV001 Facilitate the interests and rights of clients CHCADV002 Provide advocacy and representation services CHCAGE001 Facilitate the empowerment of older people Additional electives CHCAGE003 Coordinate services for older people CHCAGE005 Provide support to people living with dementia CHCCCS001 Address the needs of people with chronic disease CHCCCS004 Assess co-existing needs CHCCCS006 Facilitate individual service planning and delivery CHCCCS007 Develop and implement service programs CHCCCS011 Meet personal support needs CHCCCS017 Provide loss and grief support CHCCCS023 Support independence and wellbeing CHCCCS025 Support relationships with carers and families If you require RPL Kits with comprehensive benchmarking

knives and guides * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency SITXFIN004 Prepare and monitor budgets BSBFRA402 Establish a franchise SITXHRM006 Monitor staff performance SITXFIN006 Manage revenue SITXWHS004 Establish and maintain a work health and safety system * We can develop additional elective units that are not listed on request (Please contact us for further information)

forming and shaping techniques MEM05011 Assemble fabricated components MEM05012 Perform routine manual metal arc welding MEM05014 Monitor quality of production welding/fabrications MEM05015 Weld using manual metal arc welding process MEM05049 Perform routine gas tungsten arc welding MEM05018 Perform advanced welding using gas metal arc welding process MEM08011 Prepare surfaces using solvents and/or mechanical means MEM05051 Select welding processes MSMENV472 Implement and monitor environmentally sustainable work practices MEM18003 Use tools for precision work MEM18055 Dismantle

Learner Guide-SITXCCS016 Develop and manage quality customer service practices Certificate IV Units of competency SITXFSA001 UseOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce